About Go Munch

What exactly is Go Munch?

Go Munch is a food application platform. It has a suite of features that our partners and customers can use to leverage the food ordering experience.

How do I become a Go Munch Partner?

Simply register on our website. A customer success manager will get in contact with you to discuss the next steps and help from set everything up.

What details are required for opening an account?

We require very little details for you to get started, whether you are a partner or customer. The application and our customer success managers will guide you further and explain exactly how data is processed / used.

Will Go Munch work on my mobile device?

Our platform and all of the features are completely scalable. Regardless of your screen device or browser, you should be able to utilise all of the Go Munch features.

Is it available in my country?

Currently Go Munch is only partnering with restaurants in the South West of the UK, primarily Bristol & Bath. However, we do have serious ambitions to expand across the country and enter new markets also.

Setting Up Your Account

What are the fees involved?

Creating an account is completely free. Fees for partners vary and can be discussed in further detail with our team. Customers pay a minimal processing fee for orders, far less than our competitors.

How do I get setup?

If you are a customer looking to purchase food from our partners, simply download the application on your phone. If you are a partner, please get in touch with us and we’ll instruct you further.

How long does it take to get setup?

It only takes a couple of minutes to get setup as a customer. As a partner, there’s a couple of more steps. However, our professional onboarding team are ready to assist and guide you through the process.

How do customers access my food outlet?

Go Munch is a first party ordering solution and application. Customers can either make orders using the delivery and collection app. Or simply by scanning a QR code in your restaurant, meaning customers do not actually need to download the app to place an order.

Managing Your Account

How do I manage my account?

Each partner of ours will have a private & secure area where they can view all of their orders. Additional features such as analytics, insights and staff management can be controlled by setting roles and permissions. You can access this area by visiting your portal.

How secure is the admin area?

We have inhouse security experts who regularly do penetration testing. Moreover, we use secure cloud hosting from Microsoft Azure, utilising all of their security features such as advance firewalls. Finally, our platform fully complies with GDPR and we pride ourselves in protecting both partner and customer data.

How do I cancel my account?

You can cancel your account anytime via the application by visiting settings in the admin area. We would to hear any feedback you may have.